If there is a problem with your shipment, please contact your local post office and give them the tracking number. If an item is marked as "Delivered" and you have not received it, follow these steps:
1) Verify the shipping address is correct and that you have a mailbox with your name on it.
2) Check in with anyone else that might have received the package for you (ie. roommate, family member, neighbor etc).
3) Bring the tracking to your local post office to see if they're holding it or they have any further information.
4) If it has been 21 days after shipment and you've done steps 1-3 send us a message to let us know.
Hi-Fi Candle Studio is not responsible for stolen packages or any lost items that cannot have the insurance claimed (for instance tracking labels that read "Delivered" but you have not received).
Hi Fi Candle Studio is also not responsible for errors made by the Post Office. If your item is delayed past its "estimated arrival date" we apologize, but it is out of our control. We suggest filing a complaint with the USPS. A domestic package must be missing for 21 days with an incomplete tracking record before we can file an insurance claim and resend the order.